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We’re Here to get Your Business Back on Track

Step One

1

Report a claim by either calling in or completing our online claims form.

Step Two

2

A qualified representative will reach out to you to answer any additional questions and explain next steps.

Step Three

3

A decision will be made regarding your claim so you can get back to managing your business.

Claims FAQs

These common questions and answers about reporting a claim can help you better understand the process. We're also happy to answer any questions you have.

  • When should I report a claim?

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    You should report a claim at the time of the incident. If it’s safe for you to do so, we recommend taking photos to document the incident. If there is another party involved, we strongly recommend requesting their insurance information. You can report a claim online by selecting your policy type at the top of this page and we will direct you to the appropriate online claim form.

  • How do I report a claim?

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    You can report a claim online by selecting your policy type at the top of this page and we will direct you to the appropriate online claim form. We recommend filing your claim online promptly to get the process moving. If you need expert assistance, don't hesitate to call 1-844-472-0966.

  • How do I submit important documents for my claim?

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    If there is anything you want to send us, such as pictures or a copy of the demand letter, send an email to claims@biBERK.com. Please include the name of the insured and policy number (if you have it) in the title of your email.

  • How can I see updates on the status of my claim?

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    A biBERK representative will be assigned to your case and will notify you of updates to your claim via email.

  • What happens after I report a claim?

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    Your claim will instantly be logged in our system and our team will get started processing it right away. We'll do what we do best so you can get back to managing your business.

  • How long will the process of my claim take?

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    Because your business is unique, so is your claim. Our team is here to make sure your claim is dealt with swiftly.

  • What if my claim isn’t covered?

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    We review every claim carefully. If yours meets the coverage criteria in your policy and isn't subject to the listed exclusions, we're happy to cover it. However, in some instances, a claim doesn't meet those criteria and we have to deny it. If you think we made a mistake in reaching our decision or you have additional information that you didn't provide when reporting the claim, we encourage you to contact us. Our goal in every instance is to compensate you fully, fairly, and quickly so that you can turn your attention back to your business.